Frequently Asked Questions
We accept Aetna, BlueShield of Northeastern NY, CDPHP, Medicaid, Medicare, MVP, and UnitedHealthcare. We are also able to work with clients who have out-of-network insurance plans.
For clients paying out-of-pocket, rates are discussed directly with your therapist. Exact costs may vary depending on the type and length of services.
Yes, we offer a sliding scale for clients who require financial assistance. Reduced rates are determined on a case-by-case basis.
We accept cash, checks, and major credit cards for all sessions.
Appointments may be scheduled by calling (838) 207-9742 or by submitting a request via e-mail. I strive to accommodate each client’s scheduling needs promptly.
We are open Monday from 1:30 PM to 6:30 PM, Tuesday from 10:00 AM to 6:00 PM, Wednesday and Thursday from 9:00 AM to 6:00 PM, and Friday from 9:30 AM to 5:30 PM. We are closed on weekends and major holidays.
Please give at least 24 hours’ notice if you need to cancel. Appointments canceled with less than 24 hours’ notice incur a $50 fee. Missed appointments without notice incur a $75 fee.
Yes. Therapists may charge a reasonable fee up to $100 per letter for documentation requests. We will work with you if cost is a concern.
Your insurance policy is between you and your insurer. It’s your responsibility to know your coverage, copays, coinsurance, deductibles, and limits. You are ultimately responsible for the cost of all services.
If you choose to pay out-of-pocket, you are responsible for the full cost of sessions. Be sure to discuss rates with your therapist beforehand.
If you are not using insurance, you have the right to request a Good Faith Estimate outlining the expected cost of your care before starting services.