Disclaimers

Professional Services Disclaimer

Open Hearts, Open Minds LLC provides professional mental health counseling services. All services are provided by licensed mental health professionals in accordance with New York State regulations and professional ethical standards.

Therapy and counseling services are not a substitute for emergency medical care or crisis intervention. If you are experiencing thoughts of self-harm or harm to others, please seek immediate emergency assistance.

Treatment Outcomes

While we strive to provide effective treatment, we cannot guarantee specific outcomes or results from therapy services. The effectiveness of treatment depends on many factors including:

• Client engagement and participation
• Consistency in attending sessions
• Individual circumstances and history
• Severity and nature of presenting concerns
• External support systems

Each client's progress is unique, and treatment plans are individualized based on specific needs and goals.

Confidentiality and Privacy

Client confidentiality is paramount in our practice. However, there are legal and ethical limitations to confidentiality, including:

• Risk of harm to self or others
• Suspected child, elder, or dependent adult abuse
• Court orders or subpoenas
• Insurance requirements for treatment authorization

For complete information about our privacy practices, please review our Privacy Information document.

Technology and Telehealth Services

We offer telehealth services through secure, HIPAA-compliant platforms. While we take every precaution to ensure security and privacy:

• Technical issues may occasionally interrupt sessions
• Internet connectivity issues are outside our control
• Clients are responsible for ensuring a private, secure location for sessions
• Emergency protocols may be limited during telehealth sessions

By participating in telehealth services, you acknowledge understanding and acceptance of these limitations.

Website Information

The information provided on this website is for general informational purposes only and does not constitute professional advice or create a therapist-client relationship. Website content should not be used as a substitute for professional mental health services.

While we strive to keep information current and accurate, we make no warranties about the completeness, reliability, or accuracy of the information provided.

Third-Party Links and Resources

Our website may contain links to third-party websites or resources. These links are provided for convenience only and do not constitute endorsement of the content, services, or organizations linked.

We are not responsible for the content, privacy practices, or services provided by third-party websites or organizations.

Legal and Licensing Information

Open Hearts, Open Minds LLC is licensed to provide mental health services in New York State. Services are provided in compliance with:

• New York State Education Department regulations
• Professional licensing board requirements
• HIPAA privacy regulations
• Professional ethical standards

For questions about licensing or to file a complaint, contact the New York State Education Department's Office of Professional Discipline.

Limitation of Liability

To the fullest extent permitted by law, Open Hearts, Open Minds LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use of our services or website.

Updates and Changes

These disclaimers may be updated periodically to reflect changes in our practices, legal requirements, or professional standards. The most current version will always be available on our website.

Last Updated: January 2025